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This five-day, instructor-led class is ideal for individuals responsible for implementing, customizing, and administering an IP Office Platform solution. In addition, the course provides the opportunity to practice hands-on configuration of the IP Office system.
 Date Location
Time Register
Aug 2 - 6, 2021 Virtual 9:00 am - 5:00 pm ET Register Now
Sept 13 - 17, 2021 Virtual 9:00 am - 5:00 pm ET Register Now
Oct 11 - 15, 2021 Virtual 9:00 am - 5:00 pm ET Register Now
Nov 8 - 12, 2021 Virtual  9:00 am - 5:00 pm ET Register Now
Dec 6 - 10, 2021 Virtual 9:00 am - 5:00 pm ET Register Now 

Audience:  This course is intended for individuals who will be installing and configuring IP Office Platform Systems.

Upon completion of this course, you will be able to:

    • Identify the IP500v2 hardware and software components
    • Identify configuration settings using the IP Office Manager
    • Identify the IP Office 500v2 editions and the different server editions
    • Identify the installation and ignition process for the server edition
    • Understand how to use web management for the server edition
    • Identify how to access Manager, the Voicemail Pro application, and the One-X server using web management
    • Configure settings for users, hunt groups, and trunks
    • Identify installation requirements for IP Office applications
    • Identify hardware, software, and licensing requirements
    • Configure IP Office Manager settings, including offline configuration
    • Describe the VoIP basic functionality
    • Understand the configuration of SIP and IP endpoints
    • Understand the use of system security and the different access levels
    • Identify the use-of-system alarms
    • Explain different monitoring and analysis methods using the System Status Application (SSA) and monitoring for troubleshooting
    • Describe the use of the application server
    • Identify the basic features of VoiceMail/VoiceMail Pro
    • Configure call flow in Voicemail Pro
    • Summarize the functionality of the One-X Portal

The Avaya IP Office Basic Integration and Configuration Test (77200X) is a requirement to earn the ACIS -Avaya IP Office credential. The 77200 exam is offered through Pearson Vue 1-888-415-2768,, the web site has a chat function if help is needed.  Avaya contact info is below 1-866-282-9254,

Student Computer Requirements:
This class requires a laptop with a DVD drive or a notebook with a USB port with at least 7.5 GB of available memory. Operating system requirements include Windows XP; Vista 7, 8, or the latest-available version.

There are no prerequisites for this course.