The two primary goals of Network Operators are to grow their Average Revenue Per User (ARPU) and minimize their customer churn. This can be accomplished by offering their enterprise customers services that provide significant productivity and cost savings, without sacrificing customer service. To address these goals, Network Operators around the world are turning to Dialogic® PowerVille™ AA (Network Auto Attendant) to offer a cloud-based automated attendant as a value-added service - generating recurring revenue to increase ARPU, while offering enterprises recurring value to minimize churn.
In the PowerVille AA, tenants have control over defining their scripts through the web portal. A script (template) is the IVR call flow of the automated attendant service - which is generated with every new tenant, and can be customized for its greetings, menu options, touch-tone selections, music-on-hold messages, and more.