ScanSource provides administration and re-marketing of Toshiba maintenance and service contracts. Two different offerings (“CareFlex” and “Custom Care”) allow resellers to accommodate every end user and keep their POS systems up and running for years.
For most end users, the Toshiba CareFlex contract provides flexible service options that will accommodate retail environments large and small. Toshiba’s Custom Care contracts are ideal for large contracts with multiple locations. Your ScanSource sales rep can guide you through the selection process.
Toshiba issues maintenance contracts based on machine type/model and serial numbers. You’ll be able to select terms of one to four years at a variety of services levels including 24x7 Same Day On-Site, 9x5 Next Day On-Site, Depot, and Advanced Exchange. Your PO should include accurate bill-to and ship-to information. Maintenance can be purchased during hardware configuration, during the initial warranty, or up to 30 days after the expiration of the most recent contract.
CareFlex replaces the SurePak, ServicePak, and Service Elite products, but can be used to extend coverage for machines previously on those contracts. Machines must be in good working order and have continuous coverage to be eligible for placement on a contract.
Your base warranty is started at the installation of the machine and is determined during your initial purchase. Please plan ahead and purchase machines that match the level of service your customer needs. SurePak-era warranty upgrades are no longer available.Required Information* This information is required in every service contract except for new hardware CareFlex, which is associated with the machines once the serial numbers are assigned.
The term factory sealed means that if you are returning a unit, it must be returned as it was originally packaged and shipped, and the containers must still be closed with the original shipping seals. None of the seals that close the boxes can be broken/opened. Basically, the boxes never should have been opened, and are still in the same condition as they are in the screenshot below: